FAQs – Late to Work

Shipping and delivery

Please allow 2 days for your order to be processed and 5–10 working days for delivery.

You will receive an email notification with tracking details as soon as your order is ready to be sent. Tracking updates can take a few days to appear, so don’t worry if you don’t see movement right away — your order is on its way. Keep an eye on your tracking number for updates on your shipment.

If you experience delays or issues tracking your parcel, please contact the shipping provider directly.

If you suspect your parcel is missing or lost, please contact the shipping provider directly to submit an enquiry.

If you purchased Shipping Protection with your order, please first submit an enquiry through the shipping provider to confirm the parcel is declared as missing. Once you have this confirmation, email us with the following information:

Order number
Details of the situation
Evidence of the missing status from the shipping provider

Yes! Our international shipping destinations include Australia, USA, Singapore and Hong Kong. The list is always growing so for a full up-to-date list, check the 'Country' dropdown at checkout. If your country is not on the list and you want it to be, get in touch and we will see what we can do.

Some countries require duties, taxes, and fees to be paid before a parcel can be delivered. We include local sales tax in our prices, and any additional import duties or fees are calculated and payable at checkout, ensuring a seamless delivery with no unexpected delays.

All USA orders ship tariff free.

We can’t guarantee that changes can be made to your address, but we’ll do our best to accommodate requests if you contact us within 1 hour of purchase at support@latetoworkstudio.com. If your order has already been shipped, you will need to contact the postal/courier company directly to redirect your package. Thank you for your understanding.

Orders cannot be canceled once they are dispatched. We understand the frustration of shipping delays, but these are out of our control. Please consider this before making a purchase. All shipping enquiries should be directed to the postal/courier provider, as they can provide the most up-to-date and accurate information.

All return shipping costs are the responsibility of the customer. Returned packages that are lost in transit are not the responsibility of Late to Work Studio.

If your order is marked as delivered but hasn’t arrived, or if you missed a delivery attempt, please follow these steps:

Check around your property and any secure areas where the parcel may have been left.
Look for a ‘missed delivery’ or ‘awaiting collection’ card.
Confirm that the delivery address on your order confirmation is correct.
Ask neighbours or household members if they may have accepted the parcel for you.
Contact the delivery company to request proof of delivery or to arrange redelivery/collection if it’s being held.

If a parcel isn’t collected in time and is returned to us, the customer will be responsible for the full cost of re-shipping. If your order qualified for free shipping, the actual shipping cost paid by Late to Work will be deducted from your store credit.

Please note that if the courier has marked your parcel as delivered, we’re unable to offer compensation for missing items. If you believe your parcel has been stolen, we recommend contacting your local police and lodging a claim with your insurance provider.

If you choose to add shipping protection to your order, your purchase is covered against loss or damage during transit. This protection ensures that if your parcel is confirmed lost/missing by the shipping provider or arrives damaged, we’ll help replace or refund your order. Damage must be reported within 48 hours of delivery.

Please note that shipping protection does not cover:

Items that have been marked as delivered but are lost, stolen, or damaged after delivery.
Incorrect address details provided by the customer.
Loss or damage during return shipping.

Returns, cancellations and changes

We can’t guarantee that changes can be made to your order, but we’ll do our best to accommodate requests if you contact us within 1 hour of purchase at support@latetoworkstudio.com. If your order has already been packed, we won’t be able to make any changes.

If you’d like to return an item, you can begin this process by emailing support@latetoworkstudio.com within 7 days of delivery with:

‘Return’ in the subject line
Your order number
Reason for return, and
3-4 high quality images showing the item from different angles so we can match your product to the proof of purchase

The item must be in its original condition: unused, unwashed, tags attached, in the protective dust bag, with all protective cardboards, wrappings, care card, and fillers included. Returns cannot be accepted if any part of the product or packaging is damaged or missing.

Please note that change of mind returns can only be processed as store credit. We are unable to refund to your original payment method due to non-refundable transaction fees and exchange rate differences.

Please make sure you have read our Return Policy before contacting us.

Please note that change of mind returns can only be processed as store credit. We are unable to refund to your original payment method due to non-refundable transaction fees and exchange rate differences.

During sale events, orders cannot be cancelled or returned.

Outside of sale events, your order cannot be cancelled if it has already been packed ready for shipment. We’ll do our best to accommodate cancellation requests if you contact us within 1 hour of purchase at support@latetoworkstudio.com but we cannot guarantee your order will be cancelled before it is packed.

If your order is not able to be cancelled, you can choose to return the items once the order has been delivered. Please make sure you have read our Return Policy before contacting us.

When cancelling international orders, please note that your refund can only be issued as store credit. This is due to non-refundable international transaction fees and exchange rate differences that occur when processing refunds to overseas payment methods.

Returns and exchanges are not available for any item that has been reduced in price such as a sale, clearance or discounted items, including mystery boxes and bundles. All orders purchased with any discount are final and not eligible for return, refund or exchange.

Exchanges are handled under the same conditions as returns. If you’d like to exchange an item, please contact us within 7 days of delivery. We’ll do our best to help you find a suitable solution. Please ensure you have read our Return Policy before contacting us.

Items purchased during sale periods are final sale and not eligible for return or exchange.

If your items arrive damaged or faulty, please email us at support@latetoworkstudio.com within 48 hours of delivery.

Include the following in your email:

Order number
3-4 images clearly showing the damage or fault

We’ll review your case and get back to you with the next steps as quickly as possible.

Products and stock

We apologise for the inconvenience caused by out of stock items. We are making every effort to replenish our stock levels as frequently as possible. To stay informed about the latest updates, including product availability and restocks, we encourage you to sign up for notifications on the product page, join our newsletter and follow us on social media. By doing so, you'll be among the first to know about any updates, new arrivals, and promotions.

Unfortunately, we do not offer jewellery or leather bag repair services. However, we do accept returns and exchanges in the event of manufacturing faults reported within 48 hours of delivery. Rest assured, our jewellery is meticulously crafted to last, and we stand behind the quality of our products. If you encounter any issues with your purchase due to manufacturing defects, please reach out to us for assistance.

If your Runaway Bag arrived but you can’t find the long strap, don’t worry, it’s most likely still in the packaging.

The strap is packed inside the bag, tucked within the bubble filler and wrapped in white protective material. It can be easy to miss during unwrapping, so please double-check all the packaging and the area where you opened the bag in case it slipped out.

Frequently asked questions