Shipping and delivery
Where is Late to Work Studio stocked?
All Late to Work Studio products are stocked in New Zealand and hand-packed by us. We take pride in managing our inventory and ensuring that each item is carefully handled before it reaches you. By stocking our products locally and handling the packing process ourselves, we can maintain quality control and provide a personalised touch to every order.
Do you ship globally?
At present, we only offer shipping to Australia, New Zealand and United States. While we currently focus on serving customers in these regions, we are continuously evaluating opportunities to expand our shipping destinations in the future.
Do you ship to PO BOX addresses?
We only ship to New Zealand PO BOX addresses. Unfortunately, we cannot ship to international PO BOX addresses.
How will my order be packaged?
As part of our sustainability efforts, we prioritise environmentally friendly packaging choices. Our courier bags are made from biodegradable materials and we use eco-friendly boxes where we can.
All items come with a care card that provides helpful tips on maintaining your new items to keep them looking their best.
Jewellery - Your new jewellery will be packaged in a high-quality, eco-friendly jewellery box. Each order includes a soft, reusable vegan suede pouch, and polishing cloth. Additionally, If more than three items are placed in one order, our standard packaging is reduced to minimise waste. If an item is purchased as a gift, let us know in the order notes whether you would like us to include an extra jewellery box or polishing cloth.
Bags - Our larger bags are thoughtfully placed inside a protective dustbag, designed to keep them safe during shipping and storage. The dustbag can also be reused as a versatile carry bag for your convenience. For our Moon Bag, it comes securely packaged in a box to preserve its unique structured shape, ensuring it maintains its form from our door to yours.
T-shirts - Our t-shirts are packed in plastic sleeves to keep them clean and dry during transit.
When will my order be processed?
Orders will be shipped within 2-5 days of purchase. Please keep an eye on your tracking number for updates on your shipment. We strive to package and ship your items promptly so you can show up at work in style!
How do I make changes to my order?
To make changes to your order, please contact our customer service team via hello@latetoworkstudio.com. Please note that we can only accommodate changes to your order details before the order is shipped. If your order has already been shipped, you will need to contact the courier company directly to redirect your package. Thank you for your understanding.
My parcel is delayed, can I cancel it?
We understand the frustration of shipping delays, but once the order has left our studio, these delays are out of our control. Please consider this factor before making a purchase.
Products and stock
What does 'vintage finish' mean
Vintage finish on silver jewellery refers to surface treatments or techniques that give the silver a weathered or aged appearance, reminiscent of styles from past eras. To achieve the vintage finish effect, the piece won't have an extra coat of silver plating. These finishes are intentionally applied to create an antique look, adding character and charm to the jewellery.
Do you offer custom-made pieces?
We do not offer custom-made services. We are continually developing our range, and you can expect to see frequent collection drops. While we currently focus on our existing line, we eagerly anticipate introducing new and diverse designs.
Do you repair jewellery?
Unfortunately, we do not offer jewellery repair services. However, we do accept jewellery returns and exchanges in the event of manufacturing faults. Rest assured, our jewellery is meticulously crafted to last, and we stand behind the quality of our products. If you encounter any issues with your purchase due to manufacturing defects, please reach out to us for assistance. We are confident in the craftsmanship of our jewellery and strive to ensure your satisfaction with every purchase.
What if an item is out of stock?
We apologise for the inconvenience caused by out of stock items. We are making every effort to replenish our stock levels as frequently as possible. To stay informed about the latest updates, including product availability and restocks, we encourage you to sign up for our newsletter and follow us on social media. By doing so, you'll be among the first to know about any updates, new arrivals, and promotions.
Do you offer gift cards?
Yes! Gift cards are available to purchase with values ranging from $25 – $200. Gift cards are issued in NZD. For our international customers, your balance will be displayed in NZD and converted to your country's currency when redeemed. The conversion rate is calculated at the time the gift card is redeemed, not when originally purchased.
