Shipping policy
Orders are dispatched within 2 days of purchase. Please allow extra processing days during sales and holiday seasons.
Shipping options will appear automatically at checkout. See below for tariff, tax and fee details.
Delivery targets
5-10 working days (after dispatch).
If you are experiencing shipping delays, we recommend checking directly with the carrier using your tracking number. If you need further assistance, please contact us and we'll do our best to help.
Shipping costs
New Zealand: $9.99NZD (free shipping over $350NZD)
Australia: $9.99AUD (free shipping over $299AUD)
Singapore: $9.99SGD (free shipping over $262SGD)
Hong Kong: $29HKD (free shipping over $1600HKD)
United States: $13.99USD (free shipping over $240USD)
Other information
About import tariffs, taxes and fees
USA: All USA orders ship tariff free. Import duties, taxes or fees are calculated and payable at checkout, ensuring a seamless delivery with no unexpected delays.
NZ/AU: GST is included in the product price.
All other countries: Duties, taxes and import fees are not collected by us at checkout. Any applicable charges are the responsibility of the customer and may be collected by your local customs authority or carrier before delivery. As these charges vary by country, we are unable to estimate or control them.
Want to track your parcel?
A tracking number has been sent to you via email. Tracking updates can take a few days to appear, so don’t worry if you don’t see movement right away — your order is on its way. If you have queries regarding the status of your shipment or are experiencing shipping delays, please contact the shipping provider directly.
Missed deliveries or incorrect address
If you miss the attempted delivery of your package, check if an 'Awaiting Collection' card has been left in your letterbox and arrange with the postal/courier service for redelivery or collection. If you do not arrange for redelivery or collection within the timeframe specified by the carrier, the parcel may be returned to us. Refunds will be processed to your original payment method less a 7% restocking fee and any shipping charges incurred by us. If you’d like the order sent again, the cost of re-shipping will need to be covered by the customer.
Please ensure your shipping address is entered correctly at checkout. We are unable to guarantee address changes once an order has been placed. If an incorrect or incomplete address is provided and the parcel is returned to us or delivered to the wrong address, the cost of re-shipping will need to be covered by the customer.
What does Checkout+ shipping protection cover?
Our shipping protection has changed. We’ve partnered with Onward to provide our customers with carbon neutral shipping protection on your purchase. When you add Onward to your order, you’ll be protected against lost, stolen or damaged packages. You’ll also have a 90 day extended warranty that protects against rips, tears and other issues arising from normal usage.
If you choose to waive Onward Checkout+ (or remove it after purchase) and your package is damaged, lost or stolen in transit, you can reach out to us for help. We will do our best to assist, although we cannot guarantee that we’ll be able to recover your package once it is passed off to our shipping partner.
How do I file a claim?
If you add Onward to your order, you’ll be able to file a claim with just a few clicks and have the option of receiving a refund or a reorder based on the type of claim. Your claim will be reviewed for approval within an hour.
You can quickly file a claim through the email that Onward sends you after you place your order, or you can file here.
